Lazerware Inc - Hassle Free I.T.

Over fifteen years ago, Lazerware Inc. was founded. The company has undergone many changes and expansions, but the only thing that will never change is the dedication to giving our customers the very best products and services. Today, most of our new customers come from client referrals which means we must be doing something right.

Every day we keep hospitals, libraries, schools, homes, offices, factories, warehouses, repair centers, and retail locations running smoothly. Call us to see what we can do for you, and meet some of our employees:


Brian Ward

Founder, President, Chairman of the Board, and Majority Stockholder

What I've learned in business: "When Lazerware was a young company, I put the customer first because I was the one providing service to them. As we increased our employment and was able to draw such talented people, my focus changed to our associates, or as I refer to them "Lazerware Family member". If I am able to create an environment that is fun, learning, and rewarding for our associates, they'll put the customer first."

In 1985, Brian moved to St. Louis from Iowa at the age of 19 after graduating with an Associate's Degree in Computer Maintenance. He founded Lazerware, Inc in 1990 with two partners. Lazerware didn't start out as a computer service company but rather a company pursuing inventions which led to building automated machinery for Sheltered Workshops. Within the first few years, it was evident Lazerware's primary invention was not going produce a sustainable income. Brian chose to steer the company into Computer Sales and Service. For several years, he created Personal Computers in the basement of his home and repaired impact printers. In December 1996 Lazerware moved to a 5000 sq. ft. Mixed use building in South St. Louis City with two part time employees.

In the years to come, Brian's role continued to migrate away from direct computer service to business operations, sales, and consulting. In 2008, Brian's roles include: HR, Operations, Purchasing, Sales, Consulting, Management, and Customer Service.

After hours and in his spare time, Brian serves on the St. Ambrose School Board and a member of their technology committee. Brian also volunteers many Sundays to the Elementary School installing new technology.


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Jessica

Jessica Theros

Corporate Secretary, and Office Manager

Jessica's career started at Lazerware in July of 1999 as an administrative assistant. Her primary roles included checking in parts, sending bad parts back to manufacturers, filing, and answering the phone. Within a couple years, Jessica became the only administrative team member which resulted in increased responsibilities to include all the bookkeeping and office administration.

Jessica continued with her education and in 2007 earned her Associates Degree in General studies. She is still taking classes today at University of Missouri - St. Louis, pursuing a bachelor's degree in Accounting.

Current Roles:

- Corporate Secretary
- Office Manager
- Bookkeeping for two companies: Illinois and Missouri
- Payroll
- Accounting
- Human Resources
- Tax Accounting
- Parts check in and returns
- Administrative assistant
- Corporate functions
- Vendor liaison for Insurance, Communication, Legal, & Banking
- Expense research and control
- Customer relations
- Shipping

"Jessica is an integral part of the Lazerware Family and has enabled us to grow by being the go-to person to get things done. Customers, Vendors, Bankers, and Associates all call Jessica for help with every situation."




Paul Moleski

Sr. Server Technician and Missouri Service Manager

Paul's career started in February of 2001 fresh out of a tech training school. Paul didn't begin with a lot of specific knowledge, but a real thirst to learn.

His roles include:

Current Roles:

- Missouri Service Manager
- Sr. Server Field Engineer
- Spyware and Virus Surgeon
- High Speed Scanner repair
- Local Area Networking
- Customer Service

"Paul has impressed every customer he comes in contact with through his maturity and ability to overcome any obstacle. By him accepting the responsibility of Missouri Service Manager in early 2008, I have more time to focus on business processes, pursue new opportunities, and ultimately grow our business."

Paul resides in St. Louis and supports the St. Louis area with trips to Southern IL and South East Missouri on as needed basis.


Paul


Jesse

Jesse Hodges

Field Engineer

Jesse came to Lazerware recommended by our very own Paul Moleski in April of 2003. Jesse didn't have any computer related knowledge when he began working with us but he had the sheer desire to work hard and strive for 100% customer satisfaction.

His roles include:

- Desktop Installation and support
- LAN installation and support
- Application installation
- Desktop and small server backup installation and support
- Antivirus and spyware removal
- Large impact printer repair
- Laser printer repair
- High speed scanner installation and repair
- Home and small business networking including secure wireless
- New technician training
- Process development

"In Jesse's tenure, his knowledge has increased immensely. Complimented with his commitment to Customer service, his efforts play a critical role to our daily operation."

Jesse Hodges resides in St. Louis and supports St. Louis, Southern IL, and South East Missouri.




Wil

Wilbur Franklin

Sr. Field Engineer

In December 2003, Wilbur AKA Wil AKA Rocking Wil came from an entirely different industry looking for a change. Wil started as a dedicated technician supporting the Shawnee Library Members in Southern Illinois. Within a couple years, Wil's roles changed and he became the on-site technician for Sparta Community Hospital.

His roles include:

- Desktop installation and support
- LAN installation and support
- Application installation
- Antivirus and spyware removal
- Laser printer repair
- High speed scanner installation and repair
- Process development
- Basic server troubleshooting
- Microsoft Active Directory administration
- Customer service
- Consulting
- Software vendor on behalf of the hospital

Territory: Residence in Tilden, IL with primary service focus on Sparta Hospital with support in Chester and other nearby towns as needed.

"Wil prides himself on customer service and works all hours of the day and night to deliver nothing but the best. He is a huge asset to both Lazerware and Sparta Community Hospital."

Worth mentioning, Wil is also an entertainer in Southern Illinois and some of his work can be found at myspace.com/rockinwils




Tony Hayden

Sr. Field Engineer & Illinois Service Manager

Tony came to us in March 2005 to head up a large Windows XP PRO upgrade project and ultimately become a dedicated Shawnee Library System technician.

His roles include:

- Customer Liaison
- Illinois Service Manager
- Project Manager
- Desktop installation and support
- LAN installation and support
- Application installation
- Antivirus and spyware removal
- Laser printer repair
- New technician training

Territory: Resides near Marion, IL and supports all of Southern IL

"When Tony was interviewing for the position, he was passionate about one thing: "All I want to do is work on PCs. I love to work on them." He has found out over time, he not only loves to work on PC's, he loves to work on anything related to technology. He's eager to help customers and will do whatever it takes to complete a job."


Tony


MJ

Mike Jesinski

Sr. Field Engineer

Mike began his Lazerware career in April of 2006 to become a dedicated Shawnee Library Member Technician. Mike, like few others in our team, had a great deal of experience in computer repair - over 15 years.

His roles include:

- Desktop installation and support
- LAN installation and support
- Application installation
- Antivirus and spyware removal
- Laser printer repair
- Web site development
- Technical support to Illinois and Missouri technicians for complicated software and hardware problems
- Software research and testing
- Computer hardware research and sourcing

Territory: Resides near Eldorado, IL supporting all of Southern IL

"With Mike's experience, he was expected to hit the ground running and did just that. He was quick to learn the territory, software, and customer needs he was to support. He is completely self sufficient is able to overcome all situations presented him."




Adam

Adam Oppelt

Field Engineer

Adam started with us in October of 2006. He was recommended by his own boss at his prior job as being overqualified for his current position. Adam was one of the few technicians to start with Lazerware with a formal degree in computers.

Adam's Roles include:

- Desktop computer and laptop assembly
- Desktop installation and support
- Thin client programming, installation, and support
- Complicated wireless and small business internet security
- Impact printer repair
- LAN installation and support
- Application installation
- Antivirus and spyware removal

Territory: Adam resides in St. Louis and supports St. Louis, Southern IL, and South East Missouri.

"Adam quickly earned the respect of customers. When he first arrived to their site, they thought to themselves, "who did Lazerware send out here, that young man can't possibly solve my issue." Many have called me personally to tell that story only to end with, he is brilliant and did a fantastic job."





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